Valencia Acura

"I wanted to express my appreciation for your truly outstanding Dealership."

Dear Cheri,

I wanted to express my appreciation for your truly outstanding Dealership.

Valencia Acura has taken great care of all the warranty and service needs of my Acura CL Type S since I purchased it from you 11 years ago.

Under David Edwards' leadership the Service Department has consistently demonstrated an unprecedented level of customer service and technical excellence. All the staff are extremely courteous and friendly and really make me feel welcome.  I have a technical background and feel very confident in and reassured by the commanding knowledge demonstrated by the technicians, especially Rigo, needed to successfully diagnose and resolve any issues.

There are many options available for service (including other much closer dealerships) but I gladly choose to drive the 85 mile roundtrip from my home in Sierra Madre to Valencia for all my Acura servicing needs - I even bring my Chevrolet Corvette in for oil changes and general checkups.

Thank you,

Dr. Geoffrey James

Dr. Geoffrey James

"Coming back to Valencia Acura was like being home."

 

Dear Cheri,

 

When you and Don first opened Valencia Acura in 1997, I became one of your regular customers.

I was impressed by the friendliness of your new dealership ? and it kept me coming back often enough to buy six cars from you.

 

But my dream car had always been a certain German luxury brand.  So several years ago I made the decision to spend the extra money and "move up" to the pricier make. As things turned out, I quickly saw that their style of friendliness only lasted until they had completed the sales transaction.

 

When I brought their car in for service ? which was often and expensive ? the staff acted like I was a stranger.  I was soon very disappointed with the quality of the car, their service and the general attitude of the dealership.  But I still had German luxury stars in my eyes, so I hung in there with them. But after a few years of putting up with this, I realized it was never going to get any better.  My dream car had turned into a nightmare.

 

I decided to look for another dealership to buy my next car.  I remembered the great customer service at Valencia Acura ? but I thought that after all these years it couldn't possibly be the same. So I came into your dealership to find out for myself.

 

I was amazed to find that it was exactly the same ? if not even better.  When I walked into the showroom, everyone said hello. Several people actually remembered me from all those years ago.  Coming back to Valencia Acura was like being home.

 

I was so pleased I decided to trade in my German car right then and there. I ultimately chose to buy a beautiful pre-owned RL. I expressed a couple of concerns to Mike Dellolio in service and fixed them with no questions. Salesman Bryan Oh was also very nice.  He even got in touch with me after I took the car home to make sure everything was fine.

 

Thanks to you and your great staff for welcoming me back.  This time I'm going to stay with Valencia Acura ? because I know I won't be treated as well anywhere else.

 

-Ricardo Trigueros

"Coming back to Valencia Acura was like being home."

"We love having the dual Acura garage!"

Dear Don & Cheri,
We wanted to say thank you again for the wonderful cars! Your sales team and service department is amazing. We truly believe you both lead by example. We couldn't be happier with our choices and love having the dual Acura garage. Please take a look at our photo!

Cory Peterson

"Valencia Acura leads in the customer service area."

I've been an Acura owner for the last 20+ years, but I'm new to Valencia Acura - having purchased my new RL from you. My contact has been primarily with Daniel Choe and Mike Dellolio. Because of them and the outstanding customer service they provide, I've continued to bring my car back to Valencia Acura for Service. My residence is in Tarzana, so coming to Valencia Acura is about a 30 mile one way trip for me. I go out of my way to come to Valencia Acura, because Daniel and Mike both go out of their way to make sure your customers are receiving the customer service they need. I'm very impressed with your staff at Valencia Acura and have taken the time to tell several friends who reside in the Santa Clarita Valley about the excellent customer service provided by them. Please pass along my sincere thank you to both Daniel and Mike for the extra time they take to make sure your customers are getting the answers and service they need. They are a real credit to your company. Over the many years of owning an Acura, I've been to both independent mechanics and to Acura dealers in Calabasas, Pasadena and Glendale. The service and staff at Valencia Acura are leaders in the customer service area. Please thank them for a job well done!
- Scott P.

Scott P

"Thanks for the financing in such a short time."

I'm not big fan of having to wait long periods of time to get paperwork done. It must be from my military experience of getting things done well - and fast. Thank you for getting the financing documents ready in such a short time. You sure were expedient. Good luck and thanks again!
- Sandra S.

Sandra S.

"You guys always come through with flying colors"

I have to say that your service advisor Mike Dellolio is very professional, courteous and a true gentleman on the job. I had a problem with my vehicle and Mike was there once again making everything very convenient with his personal touch.

He even set me up with a rental while the issue was being resolved with my car. I was able to make it to my appointments at work on time without any worries about how I would get there. Let me tell you - working in the movie industry is very demanding and I work a lot of crazy hours. Thanks to Mike's brilliant fast thinking and stress free approach, I was taken care of in complete comfort and it made my situation effortless.

I can't say enough good things about my experiences with Valencia Acura. When I have to deal with any vehicle issues you guys have always come through for me with flying colors. Especially Mike. He is the best!
- Geo Marshall

Geo Marshall

"We were pleased to learn Valencia Acura works on other makes as well."

The service that my husband and I got at Valencia Acura was first rate. We were able to get an appointment the very next day to have our tires replaced, balanced and aligned at a far better price. We searched the web and my husband made some calls. To my surprise we got the best deal and timely service with David Edwards at Valencia Acura. And this was for our Nissan Pathfinder! We were very pleased to learn that not all dealers are alike and that Valencia Acura was able to work on other makes of vehicles as well. Based on the friendly, great service that we received, we have even talked about seeing you for a new car when we are ready. Please consider us happy new customers.
- Marie & Marco I.

Marie I.

"A very satisfied customer."

A very satisfied customer.

I just wanted to let you know how very satisfied I was with the service I received today at Valencia Acura. You have an awesome service department. From the time I arrived this morning, I was greeted and treated like your #1 customer. Plus, thanks for the car wash. My car looked much better when I picked it up than when I dropped it off. So it made me look better driving around in a clean Acura.

But this note is really to tell you what a great staff you have at your dealership. To name just a few: Mike, Greg, your receptionist - and I don't want to forget the driver who was so kind to take me to work. It is people like them that make us continue to let our neighbors in the Santa Clarita Valley know what a great dealership you have.

We had waited a long time to buy our new Acura last August and Jet could not have been a better salesman. The time he spent with us was unbelievable and we never felt pressured. But we knew we were buying a good product by the way he explained everything to us about the car and the dealership. Jet really takes pride in being part of your staff. And Nick was also especially helpful with our car's navigation system. I want you to know that because of your excellent staff, we will continue to come back as your customer for years to come.
- Catherine M.

Catherine M.

"Service excellence - you'll notice the difference at Valencia Acura"

Service excellence - you'll notice the difference at Valencia Acura

As usual, my visit to your service department was excellent. I cannot ever say enough about the quality service provided by the staff, mechanics and porters at your dealership. My car is always serviced quickly at a reasonable rate, washed inside and out (it's typically really filthy due to living on a dirt road) with a bottle of water inside when done. I don't get this quality of service from the Audi dealer where they service my A8L. As a result, I always recommend your dealership to anyone who will listen and if Acura corporate ever contacts me I'll be happy to tell them the same. Thank you again for operating such a quality dealership. Please forward my compliments to Don, Cheri and ALL the staff because I really do notice the difference everyone makes.
- Travis 

Travis T

"Your business lives up to its "Friendship" motto"

I wanted to let you know just how great your service department is. Last Saturday morning I called to see if I could drop my MDX off for some way overdue service and grinding brakes. Even though your service guys were down two technicians due to illness, Mike Dellolio's answer was, as always "Sure, bring it on in!"

I can't tell you how much I appreciate a business that treats its customers with such a level of respect and accommodation. It really makes our lives easier. My son had a football game that day and my wife and I had ten different stops to make, so Mike provided me with an MDX loaner that helped save our weekend. It also got me in the mood for a new MDX when this one is paid off!

The consistent, friendly and respectful service we receive every time we deal with your employees is a great reminder that your business truly lives up to its motto of being a "Friendship" rather than a dealership. We appreciate you more than you know. Thank you for taking the time to appreciate us.
- Ed Masterson

Ed Masterson

"Thank you for my wonderful experience."

It's very important for me to tell you about my experience at Valencia Acura. I had pretty much already made up my mind to buy a car at another dealership, but I stopped into your showroom just to take a look at the new 2009 Acura TSX. I was met by Paul Reyes, who took me for a test drive. Paul did not put any pressure on me whatsoever and explained all of the features. He was calm, patient and went over things more than once so that I would be comfortable with handling the vehicle and know about all the functions of the car. I really fell in love with the TSX, but I decided to leave and think about what I wanted to do - as well as compare the car to others I had been researching for some time. Again, Paul did not try to pressure me. If he had, I would not have returned.

I returned to your dealership and asked Paul to take me out again. As before, he walked me step by step through the functions that were especially important to me. I know that he was doing his job, but it just didn't feel like that was what he was doing. He treated me with gentleness and respect.

I have to tell you that anytime I have ever gone through the process of purchasing a car it has always been an extremely unpleasant process. However, Paul made this time a pleasant and educational experience. Yes, I loved the look and everything else about the car, but it was really Paul's guidance and care that convinced me to buy my car at your dealership. I was also assisted by sales manager Daniel Choe and Brian Afdahl, who helped me through the financial part of the transaction.

Since buying my car, I have come in several times with questions. I was not ignored after the purchase - which had happened in the past at other dealers.. Again, I was treated wonderfully and had all my questions answered.

My experience buying a car at Valencia Acura was a wonderful one. I have shared my experience with everyone I know and will continue to do so. You are very fortunate to have someone like Paul Reyes at your dealership. I am sure you are already aware of that, but I think it is important that you know your clients think so as well. Thank you for my wonderful experience. I am so glad that I bought an Acura. I love my car!
- Kerry M.

Kerry M.

"I had a fantastic experience with your staff."

I just purchased a 2005 RL A-Spec from your dealership last night, and I wanted to relay to you that I had a fantastic experience with your staff. I bought my first 1996 Acura 3.2TL from you nine years ago and although it was great car for me and hard to get rid of, it was time for an upgrade!

I am so happy with the RL and your staff made it a pleasant experience last night. I was very impressed by Nick Levin's knowledge of the vehicle along with his professional and friendly service throughout the evening. He was at my home until 11:15pm, wasn't rushing to leave and was extremely helpful running through the many functions of the car. Your sales manager Greg was also very helpful and Dee went out of his way to share in my excitement about the purchase even though he wasn't the salesman of record.

You have created a great team at Valencia Acura and I am thrilled to be a small part of your continued success.
- Greg Wells

Greg Wells

"The most customer service oriented dealership ever."

Valencia Acura is by far the most customer service oriented dealership I have ever dealt with! It really doesn't take much to stand above most dealerships - but Valencia Acura towers above the others. They definitely exceed my expectations.

There are a number of things that impress me about Valencia Acura:

-The longevity of the service writers. I've dealt with the same people for five years now (since we bought our 2003). They always make me feel welcome and very important. If they say they will do something, they do it and follow-through. The quality of work is excellent and I have never had to return with the same problem.

-You can tell the ownership is behind the strong customer service commitment. The free "perks" they offer really stand out. Like the massages, shoe shines, nail treatments, good quality donuts and an assortment of coffee and soft drinks.

-Everyone in the dealership is friendly and "customer aware." No matter who you run into, you are greeted respectfully and most ask if there is anything they can do for you!

-Lastly, there's one thing that has to be generated from the very top. It is apparent the employees like one another and like working there. The day I was in, an employee was celebrating her 21st birthday and I watched other Valencia Acura employees go out of their way to wish her well. That means a lot because those kind of relationships spill out onto the customer.

This dealership is in a class all by itself!
- Jim Wolpert

Jim Wolpert

"We've now purchased nine cars from your dealership"

I simply wanted to drop you a line to thank you & Don for creating such an incredible environment for those of us purchasing and servicing our cars at Valencia Acura. I purchased my first Integra from VA in 1989, and with our latest purchases in '06 of my daughter's RSX and my wife's '07 MDX... we've now purchased nine (9) cars from your dealership, currently own three (my car is an '04 TL) and have referred many others who've purchased from you as well.

My loyalty to your dealership speaks for itself, and is largely due to the many great sales people over the years combined with the incredible "three amigos" in the service department. Hats off to you for being able to put together such a great ensemble at your facility. After living in Southern California my entire 44 years, I am about to permanently relocate out of state. Although I may not continue to have our regular maintenance performed there, I most likely will be coming back to Valencia Acura to purchase my next car (when the TL gets it's next makeover). I have to have SOME reason to come back & visit, EH!

- Ken Fitzgerald

Ken Fitzgerald

"Your dealership rocks"

On Monday night I was leaving City Hall when I noticed my tire pressure warning light was on. I checked the display and saw that my left rear tire was down to 22 psi. I didn't want to take it home because I knew the tire would be flat the next day and I'd have to get it towed. So I just drove over to Valencia Acura even though I knew the service department would be closed by that time (it was about 8pm).

I walked into the show room and talked to one of the guys on the floor. I told him my problem and asked if I could leave the car overnight and have the tire fixed in the morning. He said that it would be no problem, walked me over to the service department, got me an "early bird" envelope and took it with my key when I had filled it out. Nothing but smiles from the guy.

Next morning the car was ready before I left for work at 8am. Turns out I had picked up a screw in the tire. When I got to the dealership to pay I found that my car had also been washed. So I drove away in a car which had been fixed earlier than I would have ever thought, clean as a whistle and it cost way less than I expected. Not only that - but they let me keep my car there over night so I didn't have to get it towed the next day. AND everyone I talked to was amazing.

Bottom line - I think it's a statement to the quality of your dealership that when I was driving home in a bit of a jam I thought of Valencia Acura, and sure enough they helped me out. I wager that nobody ever thinks that a car dealership will ever be very helpful. It's just not the perception the auto industry in general has with the public. But your team came through for me again.

Your dealership rocks for myriad reasons - this email is just to tell you about one of them. So thanks a bundle!
- David Peterson

David Peterson

"Note of thanks from a new resident"

Just a note of thanks - I recently purchased an Acura from your dealership and received your thank you letter. A couple of weeks back, I hadn't even considered Acura as a potential vehicle. I took a TSX for a test drive, accessed your dealership through the AAA program, and completed a deal for my lease quickly and comfortably.

I'm a new resident here in Santa Clarita - When I mentioned to my sister that I'd obtained my car from Valencia Acura, she told me all about how active and well-known you are in the community.

So, thank you for both your exemplary service, and your public service to my new community.
- Rich Samuels

Rich Samuels

"To say that I am satisfied with my recent visit to your service department would be an understatement"

To say that I am satisfied with my recent visit to your service department would be an understatement.  

I was recently in an auto accident and my MDX was crunched up pretty good.  So it was delivered to Pride Auto body for the repairs.  As part of the repairs Pride Auto would be sending my MDX over to your service department to install a new airbag and dash.  Fortunately my car was due for its 30,000 mile check up. So when my MDX was sent to your service department to install the new parts, I asked Robin to complete my 30,000 mile checkup at the same time.  

It was important to me to know that when my car repairs were complete, that I would be confident that the car that would be "as close to new" as possible.  I wanted to make sure that there wouldn't be any additional unforeseen problems as the result of the accident.  So I asked Robin to go the extra mile to look the car over.  On several occasions Robin called me back to report what had been done.  I can say that I am confident that my MDX has been given the once over.  I really appreciate the attention to detail and the fact that I did not have to call to ask a service update.  And Robin is the greatest!  Thank you to all at Valencia Acura!  You guys are the BEST !!
- Sue B

Sue B

"Greeted us with the utmost amount of sincerity and kindness"

This past weekend's visit to Valencia was as great and as satisfying as always.

The team in service and in sales are excellent and were all very cordial and accomodating as usual and of course greeted us with the utmost amount of sincerity and kindness. They are indeed priceless and are the heart of that dealership.

My wife and I are into our third car that we had purchased from your dealership and although we reside in Northridge and of course could take our automotive needs to either Van Nuys Acura or even Acura 101, we chose to make the extra trip to your delaer primarily for the service and genuineness of your staff.

We are very pleased as well as very proud to have been and to continue to be Acura owners. Thank you again for all of your help as well as kindness.

- Luis Crespo

Luis Crespo

"Thanks to everyone involved and for continuing to make your Dealership a Friendship"

I just purchased a third vehicle from Valencia Acura, and now my daughter and I both have TLs. We picked my car up from service, walked into the sales office, and traded in her RSX for a new TL. The purchase of her new car was just that simple. Thanks to everyone involved and for continuing to make your Dealership a Friendship.

Pauline and Esther Payton

"We were so impressed by your friendly and understanding staff"

I wanted to let you know of my experience at your dealership. It was time for me to replace my vehicle I had driven for 15 years. I was very apprehensive about shopping for a new vehicle. I was interested in the Acura TSX, Lexus IS 250, Honda Accord and Toyota Camry. Our first stop was at your dealership. We were so impressed by your friendly and understanding staff.

Paul Terwilliger greeted us with a smile and handshake. I told him that I was going to test drive the 4 different vehicles and make my decision on performance of the vehicle and who was willing to work within my budget. The minute we got into the TSX Paul went over ALL the features of the vehicle which was very helpful. The test drive was terrific I fell in love with the TSX, but still wanted to test drive the other cars mentioned. Paul understood completely and reminded me of the reliability of the Acura along with It's safety features. I appreciated the fact that Paul never once pressured us or spoke badly about the competition.

When we were at lunch after test driving the other vehicles, Paul called to see how we were doing and if there were any questions he could answer to help us make our decision. Little did Paul know we had made out decision the Acura TSX won hands down!

We came back to your dealership that afternoon to purchase my TSX! You had the color on the lot I wanted (premium pearl white) and with the AAA discount, we were able to add those "extra's" my husband and daughter said I had to have (I must admit, I do love the chrome wheels and rear spoiler)!!

Along with Paul, Michael in finance was amazing! He kept us laughing during the whole paperwork process. Thank you both you went above and beyond! I also appreciate the way the car sparkled when we picked it up, every detail was taken care of. I would like to thank everyone involved for the wonderful experience we had at your dealership. Not to mention the great fresh baked cookies!

- Cynthia and Alan S.

Cynthia and Alan S

"It is always a great day when I visit Valencia Acura."

    My last visit to Valencia Acura was even above my high expectations. My service advisor, Joey Dellolio, was polite and listened to all the details about my MDX. He didn't interrupt me while I was talking or give me a nonsense explanation of how they would try to duplicate the problems that I experienced with my vehicle. After all, I am there to get immediate help and not to be told later "It's not possible". Joey provided me with excellent L-E-D service. That's Listen-Explain-Do?and I like that kind of service.

I usually bring my family with me when I come to your dealership. My kids love the free snacks and my wife and I enjoy the fresh brewed coffee. If we want go to the mall, you take us there in style with your Acura courtesy shuttle. The drivers are courteous and your cashier greets me by name.

Most importantly, my service needs are completely addressed and I go home with a newly washed MDX ? at no charge. I love anything that's free.  All in all, I had a great day at Valencia Acura. By the way, I've been to many other dealerships and none is as courteous as yours!  Keep up the good work and excellent customer service.

Carlos Valmonte