At Valencia Acura, we put our customers first. Whether you’re purchasing a car or servicing your Acura, our commitment to you is the same—100% customer satisfaction.
Over 10,000 people have experienced the unique pleasure of buying from Valencia Acura. And here’s what they have to say:
Your staff has been exceptional
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We want to thank the service department at Valencia Acura for the way they have treated myself and my wife in the eight months we have been here in Valencia. We bought our car just before we left New York four years ago. The service we received in Tampa, Florida was good - but not particularly personal. Your staff here has been exceptional. They went far beyond anything we could have ever hoped for.
I am not a rich person. We live on our two US Postal Service pensions and we don't know if we'll ever be able buy another Acura (this is our third) - but we do know that if we can, we will. And if we do, it'll be because of your guys here. Thanks Mike, Alex and the rest of the guys.
— Bill and Patricia Sprague
Note of thanks from a new resident
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Just a note of thanks - I recently purchased an Acura from your dealership and received your thank you letter. A couple of weeks back, I hadn't even considered Acura as a potential vehicle. I took a TSX for a test drive, accessed your dealership through the AAA program, and completed a deal for my lease quickly and comfortably.
I'm a new resident here in Santa Clarita - When I mentioned to my sister that I'd obtained my car from Valencia Acura, she told me all about how active and well-known you are in the community.
So, thank you for both your exemplary service, and your public service to my new community.
— Rich Samuels
Can't wait til my next oil change
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You are awsome!! Every time I come into the dealership, no matter how small
an issue, I am treated with the utmost courtesy and speed. I have never had
to wait very long at all (just long enough for some coffee and those great
cookies).
You make owning an Acura a treat. Never thought I would say this,
but....can't wait til my next oil change.
— Andrea Prange
Nothing but praise for your service department
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I have nothing but praise for your service department. Alex took great care of my needs, was very cordial and efficient. Since I do not live in Valencia I asked him if the work could be done as quickly as possible and the car was ready by noon instead of 5:00. It was nice to have a loaner car while I waited. Warranty work was done-new power steering pump, new battery, and door weatherstripping. Car was washed and vacuumed nicely, too. I was treated very nicely, by all your employees. I can go either to Bakersfield or Valencia and based on my experiences at both, I will return to your service department.
Thank you again for a great experience.
— Lois L.
Outstanding service I have always received
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The Service Department at Valencia Acura was wonderful, as usual. Robin took care of me, and the experience was fantastic. I have to say that it's the service department at Valencia Acura that brings me back. I bought my MDX there in 2003, and had a great experience in the dealership itself. Based on that experience, and the outstanding service I have always received from Robin, Mike and Joey, I encouraged my husband to buy a TL last year. He didn't care for his experience in the dealership itself- not nearly as good as when I purchased my car. But my husband does also appreciate the service department, as I do. The care they give us, and the personal attention, is one of the main reasons I'd purchase another Acura. Having to bring my car in, they are the people we deal with, and the ones that leave a lasting impression. I would love to purchase another Acura in the future, but I hope the dealership improves to match the high level of professionalism and personal attention found in the service department.
— Karla
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