At Valencia Acura, we put our customers first. Whether you’re purchasing a car or servicing your Acura, our commitment to you is the same—100% customer satisfaction.
Over 10,000 people have experienced the unique pleasure of buying from Valencia Acura. And here’s what they have to say:
You guys always come through with flying colors
-
I have to say that your service advisor Mike Dellolio is very professional, courteous and a true gentleman on the job. I had a problem with my vehicle and Mike was there once again making everything very convenient with his personal touch.
He even set me up with a rental while the issue was being resolved with my car. I was able to make it to my appointments at work on time without any worries about how I would get there. Let me tell you - working in the movie industry is very demanding and I work a lot of crazy hours. Thanks to Mike's brilliant fast thinking and stress free approach, I was taken care of in complete comfort and it made my situation effortless.
I can't say enough good things about my experiences with Valencia Acura. When I have to deal with any vehicle issues you guys have always come through for me with flying colors. Especially Mike. He is the best!
— Geo Marshall
Your business lives up to its "Friendship" motto
-
I wanted to let you know just how great your service department is. Last Saturday morning I called to see if I could drop my MDX off for some way overdue service and grinding brakes. Even though your service guys were down two technicians due to illness, Mike Dellolio's answer was, as always "Sure, bring it on in!"
I can't tell you how much I appreciate a business that treats its customers with such a level of respect and accommodation. It really makes our lives easier. My son had a football game that day and my wife and I had ten different stops to make, so Mike provided me with an MDX loaner that helped save our weekend. It also got me in the mood for a new MDX when this one is paid off!
The consistent, friendly and respectful service we receive every time we deal with your employees is a great reminder that your business truly lives up to its motto of being a "Friendship" rather than a dealership. We appreciate you more than you know. Thank you for taking the time to appreciate us.
— Ed Masterson
Your dealership rocks
-
On Monday night I was leaving City Hall when I noticed my tire pressure warning light was on. I checked the display and saw that my left rear tire was down to 22 psi. I didn't want to take it home because I knew the tire would be flat the next day and I'd have to get it towed. So I just drove over to Valencia Acura even though I knew the service department would be closed by that time (it was about 8pm).
I walked into the show room and talked to one of the guys on the floor. I told him my problem and asked if I could leave the car overnight and have the tire fixed in the morning. He said that it would be no problem, walked me over to the service department, got me an "early bird" envelope and took it with my key when I had filled it out. Nothing but smiles from the guy.
Next morning the car was ready before I left for work at 8am. Turns out I had picked up a screw in the tire. When I got to the dealership to pay I found that my car had also been washed. So I drove away in a car which had been fixed earlier than I would have ever thought, clean as a whistle and it cost way less than I expected. Not only that - but they let me keep my car there over night so I didn't have to get it towed the next day. AND everyone I talked to was amazing.
Bottom line - I think it's a statement to the quality of your dealership that when I was driving home in a bit of a jam I thought of Valencia Acura, and sure enough they helped me out. I wager that nobody ever thinks that a car dealership will ever be very helpful. It's just not the perception the auto industry in general has with the public. But your team came through for me again.
Your dealership rocks for myriad reasons - this email is just to tell you about one of them. So thanks a bundle!
— David Peterson
Your staff has been exceptional
-
We want to thank the service department at Valencia Acura for the way they have treated myself and my wife in the eight months we have been here in Valencia. We bought our car just before we left New York four years ago. The service we received in Tampa, Florida was good - but not particularly personal. Your staff here has been exceptional. They went far beyond anything we could have ever hoped for.
I am not a rich person. We live on our two US Postal Service pensions and we don't know if we'll ever be able buy another Acura (this is our third) - but we do know that if we can, we will. And if we do, it'll be because of your guys here. Thanks Mike, Alex and the rest of the guys.
— Bill and Patricia Sprague
Note of thanks from a new resident
-
Just a note of thanks - I recently purchased an Acura from your dealership and received your thank you letter. A couple of weeks back, I hadn't even considered Acura as a potential vehicle. I took a TSX for a test drive, accessed your dealership through the AAA program, and completed a deal for my lease quickly and comfortably.
I'm a new resident here in Santa Clarita - When I mentioned to my sister that I'd obtained my car from Valencia Acura, she told me all about how active and well-known you are in the community.
So, thank you for both your exemplary service, and your public service to my new community.
— Rich Samuels
Share Your Thoughts!
We'd love to hear about your shopping or service experience! Click here to share.