At Valencia Acura, we put our customers first. Whether you’re purchasing a car or servicing your Acura, our commitment to you is the same—100% customer satisfaction.
Over 10,000 people have experienced the unique pleasure of buying from Valencia Acura. And here’s what they have to say:
Your staff has been exceptional
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We want to thank the service department at Valencia Acura for the way they have treated myself and my wife in the eight months we have been here in Valencia. We bought our car just before we left New York four years ago. The service we received in Tampa, Florida was good - but not particularly personal. Your staff here has been exceptional. They went far beyond anything we could have ever hoped for.
I am not a rich person. We live on our two US Postal Service pensions and we don't know if we'll ever be able buy another Acura (this is our third) - but we do know that if we can, we will. And if we do, it'll be because of your guys here. Thanks Mike, Alex and the rest of the guys.
— Bill and Patricia Sprague
Note of thanks from a new resident
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Just a note of thanks - I recently purchased an Acura from your dealership and received your thank you letter. A couple of weeks back, I hadn't even considered Acura as a potential vehicle. I took a TSX for a test drive, accessed your dealership through the AAA program, and completed a deal for my lease quickly and comfortably.
I'm a new resident here in Santa Clarita - When I mentioned to my sister that I'd obtained my car from Valencia Acura, she told me all about how active and well-known you are in the community.
So, thank you for both your exemplary service, and your public service to my new community.
— Rich Samuels
Can't wait til my next oil change
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You are awsome!! Every time I come into the dealership, no matter how small
an issue, I am treated with the utmost courtesy and speed. I have never had
to wait very long at all (just long enough for some coffee and those great
cookies).
You make owning an Acura a treat. Never thought I would say this,
but....can't wait til my next oil change.
— Andrea Prange
Nothing but praise for your service department
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I have nothing but praise for your service department. Alex took great care of my needs, was very cordial and efficient. Since I do not live in Valencia I asked him if the work could be done as quickly as possible and the car was ready by noon instead of 5:00. It was nice to have a loaner car while I waited. Warranty work was done-new power steering pump, new battery, and door weatherstripping. Car was washed and vacuumed nicely, too. I was treated very nicely, by all your employees. I can go either to Bakersfield or Valencia and based on my experiences at both, I will return to your service department.
Thank you again for a great experience.
— Lois L.
Outstanding service I have always received
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The Service Department at Valencia Acura was wonderful, as usual. Robin took care of me, and the experience was fantastic. I have to say that it's the service department at Valencia Acura that brings me back. I bought my MDX there in 2003, and had a great experience in the dealership itself. Based on that experience, and the outstanding service I have always received from Robin, Mike and Joey, I encouraged my husband to buy a TL last year. He didn't care for his experience in the dealership itself- not nearly as good as when I purchased my car. But my husband does also appreciate the service department, as I do. The care they give us, and the personal attention, is one of the main reasons I'd purchase another Acura. Having to bring my car in, they are the people we deal with, and the ones that leave a lasting impression. I would love to purchase another Acura in the future, but I hope the dealership improves to match the high level of professionalism and personal attention found in the service department.
— Karla
To say that I am satisfied with my recent visit to your service department would be an understatement
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To say that I am satisfied with my recent visit to your service department would be an understatement.
I was recently in an auto accident and my MDX was crunched up pretty good. So it was delivered to Pride Auto body for the repairs. As part of the repairs Pride Auto would be sending my MDX over to your service department to install a new airbag and dash. Fortunately my car was due for its 30,000 mile check up. So when my MDX was sent to your service department to install the new parts, I asked Robin to complete my 30,000 mile checkup at the same time.
It was important to me to know that when my car repairs were complete, that I would be confident that the car that would be "as close to new" as possible. I wanted to make sure that there wouldn't be any additional unforeseen problems as the result of the accident. So I asked Robin to go the extra mile to look the car over. On several occasions Robin called me back to report what had been done. I can say that I am confident that my MDX has been given the once over. I really appreciate the attention to detail and the fact that I did not have to call to ask a service update. And Robin is the greatest! Thank you to all at Valencia Acura! You guys are the BEST !!
— Sue B
My experiences have been top notch since the day I came in
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I truly enjoy the rare opportunities I get to share my pleasure at receiving consistently excellent service from a business. I am often disappointed by the lack of true excellence in many businesses in these modern times. Not so with your dealership! My experiences have been top notch since the day I came in to Valencia Acura for my first test drive, the purchase of my first Acura, and continued all the way thru my most recent service visit. The attention to detail and concern for high levels of customer service is very evident with every sales and service person I've interacted with in your establishment. Many others I have spoken with in our community share the same high regard. Keep up the good work, and my compliments to the management team and staff of a truly well run dealership.
— James W Davis
I'd recommend your dealership based on the service department alone
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Simply put, I'd recommend your dealership based on the service department alone.
— Loyal Customer
We've now purchased nine cars from your dealership
- I simply wanted to drop you a line to thank you & Don for creating such an incredible environment for those of us purchasing and servicing our cars at Valencia Acura. I purchased my first Integra from VA in 1989, and with our latest purchases in '06 of my daughter's RSX and my wife's '07 MDX... we've now purchased nine (9) cars from your dealership, currently own three (my car is an '04 TL) and have referred many others who've purchased from you as well... — Ken Fitzgerald
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Stress-free and easy it is to purchase a car from Valencia Acura
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My family has purchased three autos from your dealership, and I have been meaning for years to write and let you know how stress-free and easy it is to purchase a car from Valencia Acura.
My latest experience finally gave me the impetus to do so. In December I purchased a 2006 TL from you, and as sad as I was to trade in my "baby," my 2004 TSX, I just love my new TL... — Laura Chesler - Read More >>
Greeted us with the utmost amount of sincerity and kindness
- This past weekend's visit to Valencia was as great and as satisfying as always. The team in service and in sales are excellent and were all very cordial and accommodating as usual and of course greeted us with the utmost amount of sincerity and kindness. They are indeed priceless and are the heart of that dealership... — Luis Crespo
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Your logo says it all -- FRIENDSHIP
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As always Robin did a great job. He is always on top of every detail. He has the answers to all my questions. Even when my radiator hose sprung a leak he told me how to patch it so I could drive to your dealership to get it repaired. As for your dealership no one even comes close to the service everyone there extends to your customers. Your logo says it all -- FRIENDSHIP.
Thank you for such great service.
— Bill Ryan
We were so impressed by your friendly and understanding staff
- I wanted to let you know of my experience at your dealership. It was time for me to replace my vehicle I had driven for 15 years. I was very apprehensive about shopping for a new vehicle. I was interested in the Acura TSX, Lexus IS 250, Honda Accord and Toyota Camry. Our first stop was at your dealership. We were so impressed by your friendly and understanding staff... — Cynthia and Alan S.
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Your service has been the absolute best
- I was very, very impressed with your dealership service. I have dealt with numerous dealers from different makes of vehicles over almost the last 20 years. I have to say that your service has been the absolute best.... — James H.
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I will always recommend the dealership to anyone I know
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I do want to say that my visit was pleasant as always. Although I live in Burbank and I have the choice to go the the Acura dealership in Van Nuys and Glendale, I' never mind the drive because the Mike, Joey and Robin have always been great when I take my car in. I think you all do a great job in making sure that customers are always satisfied and that in itself makes the dealership better than others. I will always recommend the dealership to anyone I know.
— Evelyn Gonzales
I truly believe that my money was best spent at Valencia Acura
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I purchased a 2004 Acura RSX from your dealership over the weekend. From the first day I walked into the dealership I was very impressed. Everyone is wonderful! No comment card, telephone survey or letter can tell you exactly how wonderful my experience was. I truly believe that my money was best spent at Valencia Acura
— Maria L. Redas
The best customer service I have ever experience
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Thank you for offering the best customer service I have ever experienced. I've purchased many cars in my life and each time have spent many stressful hours at other dealerships. I purchased my second Acura from your dealership and the entire process took about one hour. Everyone I had contact with at your dealership was extremely upbeat, helpful, and friendly. I truly feel we have established a FRIENDSHIP and will continue to refer my friends and family to your dealership.
— Dennis Shutts
Going out of your way to provide us with such special treatment
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We appreciate you going out of your way to provide us with such special treatment. It is a great testament to your character and integrity that the regular folks that come into your showroom get the VIP treatment
— Ed & Valerie Masterson
Thanks to everyone involved and for continuing to make your Dealership a Friendship
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I just purchased a third vehicle from Valencia Acura, and now my daughter and I both have TLs. We picked my car up from service, walked into the sales office, and traded in her RSX for a new TL. The purchase of her new car was just that simple. Thanks to everyone involved and for continuing to make your Dealership a Friendship.
— Pauline and Esther Payton
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