Valencia Acura
Sales: 855-879-8370 | Service: 855-874-4394 | Parts: 855-874-4734 | 23955 Creekside RD Valencia, CA 91355
Valencia Acura Call Us
Sales: 855-879-8370
Service: 855-874-4394
Parts: 855-874-4734
Close


Valencia Acura Certified as a J.D. Power 2019 Dealer of Excellence


The J.D. Power Dealer of Excellence ProgramSM reflects the commitment and dedication of select retailers to provide their customers with a purchase experience that meets today’s consumer expectations.


Not all dealerships can qualify. Those that do must pass a three-step process:


First, J.D. Power uses feedback from more than 25,000 consumers like you to limit the percentage of eligible dealerships by brand. In other words, we consider proportionally more dealerships from top-performing brands for Dealer of Excellence.


Second, interested dealerships must rank among their brand’s top performers in key customer satisfaction areas consistent with measurements found in J.D. Power’s Sales Satisfaction Index (SSI) StudySM.


Finally, qualifying dealers must pass a dealership audit and show they meet or exceed J.D. Power sales best practices. Those best practices include, but are not limited to:

•  Listing vehicle inventory and pricing on the dealership website

•  Negotiating in an efficient and transparent manner

•  Offering a fair trade-in value

•  Presenting a clear and easy-to-understand F&I product menu


When you choose to visit a J.D. Power Dealer of Excellence you can be confident the sales team will be just as committed to providing an exceptional customer experience as they are to selling a vehicle.




Testimonials

Love the service department.

Gregory Turner
9-27-2018
Full Star Full Star Full Star Full Star Full Star

Love the service department.

Best service department I have ever used!

Kirk Powell
8-24-2018
Full Star Full Star Full Star Full Star Full Star

Bought many cars from these guys and will continue to buy from them. Low pressure and great products. Best service department I have ever used!

This is the most honest dealership I've ever encountered

Rachel Blankenship
8-22-2018
Full Star Full Star Full Star Full Star Full Star

My husband and I had been shopping for an SUV for about 2 weeks. We test drove multiple vehicles. I'm a former Volvo->Lexus owner and thought I couldn't find anything like Lexus. Not True! I LOVE MY RDX!! This is the most honest dealership I've ever encountered. Their salesman Paul is very helpful and not pushy at all. Brian super nice and friendly assisting with sales transaction. Gary was phenomenal for looking out for my investment and finances. I WILL NOT SHOP ANYWHERE ELSE!!!

Love them

Evette Gordon
7-28-2018
Full Star Full Star Full Star Full Star Full Star

Love them, love them

Very friendly and helpful in the Service Department

Glen Atkinson
7-7-2018
Full Star Full Star Full Star Full Star Full Star

They always are very friendly and helpful in the Service Department. Loaner cars are given without a hassle even for service lasting less than a day. If no loaner is available, they have a fairly prompt shuttle service to take you home. It is this great experience that I have each time I go that will cause me to buy another Acura when this one is done.

Awesome service!

Nick Elliott
6-14-2018
Full Star Full Star Full Star Full Star Full Star

Awesome service! Will definitely continue to buy from this dealership

That team is great

CJ Mercado
5-11-2018
Full Star Full Star Full Star Full Star Full Star

That team is great best Acura by far dealership

All the staffs are super friendly

Sebastian Kim
3-22-2018
Full Star Full Star Full Star Full Star Full Star

All the staffs are super friendly. I enjoyed visiting there. Thumps up.

Steve Garcia (Sales Manager) is a professional.

Shin Yang
3-17-2018
Full Star Full Star Full Star Full Star Full Star

Steve Garcia (Sales Manager) is a professional. Not a sales person. Means, he will take care of you even after selling the vehicle. Sales persons will not take care of you after getting the money.

Valencia Acura, the MDX & a Miracle

Gary McKay
Stevenson Ranch
6-19-2017
Full Star Full Star Full Star Full Star Full Star

"Thank you to Brian, Don and Cheri Fleming, Paul and Gary and all the wonderfully-special folks at Valencia Acura for taking care of me like a longtime friend. At a time when I really had lots of other things to be worried about, they made buying a new car a quick and painless experience." FULL STORY: "In 2007, I bought an Acura MDX at Valencia Acura. It was a great car and I was always pleased with the professionalism of the service department over the years. Early in the evening last month, my wife and I welcomed twins into the world. Being 62 years old, with my wife a dozen years behind, these babies are our miracles. A few hours later I made a quick trip home. On my way back to the hospital, a woman ran a red left-turn light and hit me head on at 50 mph. As I watched her car accelerating towards me, I thought I was going to die. Instantly, I thought about the tragedy of being gone and leaving my wife alone with our new babies. Within seconds, the air bags exploded all around me and left me feeling as though I was floating in the clouds of Heaven. The next 4.5 hours were spent in the ER, just one floor below where my wife and babies were. Miracles can take many forms. That day two angels delivered precious babies to my wife and me. At least one of them accompanied me on my trip home and back later that evening. Those angels blessed my life. My Acura MDX saved it. The next day I called Valencia Acura and explained what had happened. I told the Sales Manager Brian Fleming what I was looking for and three minutes later he called back with a price for a 2017 MDX in the color and package I wanted. Sold!"

By Far the Easiest and Best Car Experience!

Amanda Clark
Simi Valley
3-12-2017
Full Star Full Star Full Star Full Star Full Star

I want to give more than five stars! I didn't have any intentions of leaving with a brand-new car, but the experience helped me make a well-informed decision that fit my budget. This dealership was wonderful in every aspect. We were greeted by Ernesto, who wasn't pushy in the slightest and was a pleasure to work with. Brian [Sales Manager] and Ernesto really helped set us at ease with our choice and didn't pressure me into a car that wouldn't be a good fit. I have nothing but great things to say about Valencia Acura. It was by far the easiest and best car experience I've had!

Can't Say Enough About the Positive Experience

Richard Solomon
Los Angeles
12-8-2016
Full Star Full Star Full Star Full Star Full Star

Purchased an MDX six weeks ago and can’t say enough about what a positive experience it was – and I have seen it all. It doesn’t get better than this. Exceptional is the best description of the staff starting from the very top. Ownership really cares, and Mike in Finance is a phenomenal guy. Thanks again!

Treated Like Royalty

Chris Clarke
Santa Clarita
9-13-2016
Full Star Full Star Full Star Full Star Full Star

We bought a new Acura MDX today. It is a beautiful car. The people at the dealership treated us like royalty starting with the sales consultant Dee and going up the line to Bryan [sales manager], Gary [finance manager] and lastly Don and Cheri Fleming. Thank you for an excellent buying experience and even the puppies are cute and friendly. Nice to be dealing with a locally-owned dealership.

Service Reps Helpful, Knowledgeable, and Fair

Al Remetch
Santa Clarita
6-1-2016
Full Star Full Star Full Star Full Star Full Star

The service reps for auto maintenance at Valencia Acura are outstanding. They are helpful, knowledgeable, and fair. In fact, they are the number one reason I continue to have my Acura – now approaching 300,000 miles – serviced at Valencia Acura.

"I wanted to express my appreciation for your truly outstanding Dealership."

Dr. James
9-12-2016
Full Star Full Star Full Star Full Star Full Star

Dear Cheri, I wanted to express my appreciation for your truly outstanding Dealership. Valencia Acura has taken great care of all the warranty and service needs of my Acura CL Type S since I purchased it from you 11 years ago. Under David Edwards' leadership the Service Department has consistently demonstrated an unprecedented level of customer service and technical excellence. All the staff are extremely courteous and friendly and really make me feel welcome. I have a technical background and feel very confident in and reassured by the commanding knowledge demonstrated by the technicians, especially Rigo, needed to successfully diagnose and resolve any issues. There are many options available for service (including other much closer dealerships) but I gladly choose to drive the 85 mile roundtrip from my home in Sierra Madre to Valencia for all my Acura servicing needs - I even bring my Chevrolet Corvette in for oil changes and general checkups. Thank you, Dr. James

"This is my first car..."

Patricia H
9-12-2016
Full Star Full Star Full Star Full Star Full Star

This is the first car I have purchased in years, I was treated with much respect and integrity.. It was actually fun and nervous time for me..thanks

"Mike in the service dept."

Anthony H
9-12-2016
Full Star Full Star Full Star Full Star Full Star

Mike in the service dept. is the best. He is one key reason I continue to have my vehicle serviced at Valencia Acura. Oh and the dogs are great.

"I have gotten 2 vehicles..."

Barbara G
9-12-2016
Full Star Full Star Full Star Full Star Full Star

I have gotten 2 vehicles at Valencia Acura and service my car there even though there are 30 miles away and here is an Acura dealer 4 miles from my house.

"The people at Valencia Acura are good at what they do"

Robert R
9-12-2016
Full Star Full Star Full Star Full Star Full Star

The people at Valencia Acura are good at what they do, and me and my car have always been treated and serviced well. This is a top notch dealership and I would expect nothing less from an Acura dealer. Great job Valencia Acura!

"Don & Cheri Fleming are amazing"

Mike B
9-12-2016
Full Star Full Star Full Star Full Star Full Star

Don & Cheri Fleming are amazing. Everything they do for the community, the Valencia Acura employees, and the dealership make me one of many proud owners of an Acura. I could not imagine having any other car. Thanks Valencia Acura - You're the Best!

Read More

Dealership Information